Billing issue
Information notice
Updates
Update
October 1, 2026 · 15:30 CEST
We are closing this event as no further customer-visible impact remains.
Information
October 1, 2026 · 12:15 CEST
Due to a billing issue, the balance displayed in your portal may differ from your actual balance.
As a result, some prepaid organizations may have been incorrectly suspended.
We sincerely apologise for the inconvenience caused and are actively working to resolve the issue as quickly as possible.
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