Exoscale
Platform Status

Billing issue

Information notice

Updates

Update

We are closing this event as no further customer-visible impact remains.

October 1, 2026 · 15:30 CEST
Update

All prepaid organizations that were locked have been unlocked.

October 1, 2026 · 14:34 CEST
Information

Due to a billing issue, the balance displayed in your portal may differ from your actual balance.

As a result, some prepaid organizations may have been incorrectly suspended.

We sincerely apologise for the inconvenience caused and are actively working to resolve the issue as quickly as possible.

October 1, 2026 · 12:15 CEST

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