Incident has been resolved. We are working on collecting the required information to get the exact root cause and share with an update once we have more information

All services are back up. We are monitoring the situation.

API and portal are back to service. We are still working on bringing back up all the impact services

Impacted services are recovering

We are rolling out mitigation

The issue has been identified, we are working on mitigation

We are still investigating the root cause and the impact. So far the impact seems to be located in CH-GVA-2

Please be informed that our support ticket system is currently down as well. Delayed answer to ticket may be expected.

The API in CH-GVA-2 is impacted as well. Raising to major incident

Currently our portal is down. We are investigating the root cause and potential other impacted services

We are investigating an increased error rates and latencies on the API. We’ll post an update as soon as we have more information.